Our Contacts are having trouble unsubscribing.

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New Member

Our Contacts are having trouble unsubscribing.

Unsubsubscribe feature does not work!
1 ACCEPTED SOLUTION

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CTCT Employee

Re: Our Contacts are having trouble unsubscribing.

@DamianR9 

 

We do apologize for any frustrations! I have tested the unsubscribe feature within your account by adding and unsubscribing myself. It seems to be working properly when tested. Are you getting any specific feedback as to what people are having trouble with? Are they receiving an error message of some sorts? Again, we do apologize for the frustrations but if you can provide us any more information into the matter, we would be more than happy to troubleshoot the matter for you further!

 

Best,

Ian W

Community & Social Media Support Intern

View solution in original post

1 REPLY 1
Highlighted
CTCT Employee

Re: Our Contacts are having trouble unsubscribing.

@DamianR9 

 

We do apologize for any frustrations! I have tested the unsubscribe feature within your account by adding and unsubscribing myself. It seems to be working properly when tested. Are you getting any specific feedback as to what people are having trouble with? Are they receiving an error message of some sorts? Again, we do apologize for the frustrations but if you can provide us any more information into the matter, we would be more than happy to troubleshoot the matter for you further!

 

Best,

Ian W

Community & Social Media Support Intern

View solution in original post

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