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Our account has been deactivated and I don't know why!

LesleyF
Participant
‎10-28-2019 05:31 AM
‎10-28-2019 05:31 AM

Our account has been deactivated and I don't know why!

HELP - I've tried calling the various help desk numbers BUT they don't open until 1pm in the UK and I need to get a newsletter out today! Is there any other way I can get some help with this please? Thank you!!

 

The Message:

'We've temporarily deactivated your Constant Contact account. Please contact Customer Support so that we may resolve the problem and reactivate your account. We will continue to bill your account during this time.'

 

I've read through other messages about this and it seems it can only be resolved with a Constant Contact person and nothing I can do from this end. 

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Frankie_P
Moderator
Moderator
‎10-28-2019 03:43 PM
‎10-28-2019 03:43 PM

Hi @LesleyF 

 

Thank you for reaching out to the Community! You are correct, when an account has been deactivated by our Account Review team, it can only be resolved by this team. I apologize for any inconvenience this process may cause. I can however see you were able to connect with this team. If you have any further questions please give a call back into our Account Review Department.


Frankie.P
Community & Social Media Support

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