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Outgoing emails seem to be coming from an email address that doesn't exist.

ClutchJD
Participant
‎03-14-2021 04:09 PM
‎03-14-2021 04:09 PM

Our email campaigns that come from me also show an email address that doesn't exist.  It's similar to mine but has a slightly different first name and then also has this at the end of it:   ccsend.com

 

I believe this is why some people don't receive our emails as this is an email address that isn't recognized and doesn't exist.

 

Any thoughts on why this happens? 

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1 REPLY 1
Zoe_H
Employee
Employee
‎03-14-2021 04:35 PM
‎03-14-2021 04:35 PM

Hello @ClutchJD,

 

Thank you for reaching out to the Community! That email address is your Constant Contact Email Authentication address. The purpose is to help build a good reputation with ISPs and improve your email deliverability. To see how to update or turn this off, please click on our helpful article here. Thanks! 


Zoe H.
Community & Social Media Support

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