Outlook Add On

DavidK0596 · ‎04-12-2019

I added the Outlook Add On and when I go to sign in from within outlook it will not accept my login or password that I use for the web-based version of Constant Contact. Why would this be?

Adrienne_B · ‎04-13-2019

Hi @DavidK0596

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.

I'm sorry that your login doesn't seem to be working when connecting the Outlook plugin. You're login information should be the same as what you use to login at contstantcontact.com. You might try Changing Your Password or Verifying Your Username. If you continue to have problems, feel free to reach back out.

Thank you for choosing Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

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CarolinaC405 · ‎03-26-2020

I'm having the same situation. I have now changed my username and password and restarted Outlook but I still cannot login because I get a response that the credentials are invalid.

Frankie_P · ‎03-28-2020

Hi @CarolinaC405

Thank you for reaching out to the Community and notifying us you too are having this experience. I took a look at your account and can see our chat support was able to determine this was a defect you are currently experiencing. This team also suggested manually exporting your contacts from Outlook and importing this file into Constant Contact instead. I apologize for any inconvenience. You have also been successfully added to our queue to be notified when this is resolved.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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