Outlook Delivery Issue

Regular Participant

Outlook Delivery Issue

I cannot send campaign tests to my Outlook account, nor do I receive any campaigns from Constant Contact sent by others. I am told by your support team there is a major Office 365 "protection" issue that is identifying Outlook emails from Constant Contact as spam. These emails are not going to "junk" or anything; they are not being received at all. 

1.  There should be a notice sent to CC account users so we are made aware of the situation. It is one thing that it effects me, but a different issue if it is effecting my important contact list.

2.  Action and status reports should be sent to us so we know what is being done to correct this major issue and when it will be resolved.

3. This is MAJOR. 

15 REPLIES 15
Member

I have JUST found this same issue.  It seems that all of the emails that I send in Constant Contact are going to MY junk folder.  I've tried adding myself as a safe sender but it's not working.  We upgraded to Office 365 a while ago but this issue only showed itself this week.

Regular Participant

I have been using and Exchange Server/Outlook for 5+ years on multiple CC accounts. This issue raised its ugly head just this week. I was unable to send test campaigns to myself -- otherwise, I never would have known about the issue. 

Moderator

Hi @TCHOA and @TimothyF 

 

Thank you for reaching out to the Community! I apologize this is the experience you’re both having with the deliverability of your email campaigns. Deliverability experiences like this is not something that all Constant Contact users are seeing. Because of this in many cases we have to troubleshoot and collect information on a case by case basis. With that said, this is something we are researching and working on. Though we do not currently have an time estimate of when this will be resolved, we have added your accounts to our queue to be notified when it is. Our Deliverability Specialists are available by phone to discuss any further questions you may have.


Frankie.P
Community & Social Media Support

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Occasional Participant

I also have this problem and cannot get through to the "Delivery Department"  its really annoying 

 

Hey there @MichaelS19,

 

We're sorry to hear you're having troubles getting in touch with the Deliverability team. I'll get a case forwarded to that team, but it could take up to 2 business days for a callback. Please log into your account at some point, and make sure all your contact info is up to date (phone, contact email, etc.).


William D
Community & Social Media Support

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Occasional Participant

i am unable to receive the emails on my iphone or PC ... need this to be resolved 

Hi @MichaelS19 

 

I'm sorry to hear you too are having this experience! Though you were able to speak with our Deliverability Specialists directly about this deliverability issue, I wanted to make sure your post here in the Community was acknowledged as well. In fact we have added your account to our queue to be notified when this is resolved.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

As of February 14, 2020, this issue has been corrected and my Office 365/Outlook is no longer blocking Constant Contact.

Thank you. 

Hello @TCHOA,

I am glad to hear the issue has been resolved. If you need anything else, please let us know.


Timothy_G
Community & Social Media Support

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Participant

I just discovered the same issue with my outlook account not receiving a test 

Hello @LisaK0839,

 

Thank you for reaching out to the Community! I apologize that you have not received your test emails. Have you checked your junk folder just in case something in the email may have triggered your spam filter? If your test is not in there, please give our Delivery Support team a call for more assistance. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I am having issues with test emails (to myself) being blocked by Microsoft's 365 exchange server and no one has answers. Hard to use a product if inoperable. I see that a user in a previous reply had the same issue and since corrected. How? What did they do? Can someone offer possible solutions, as I am all ears?

Hello @RodneyB086,

 

Thank you for reaching out to the Community! I apologize that you have not received your test emails. Have you checked your junk folder just in case content in the email may have triggered your spam filter? If your test is not in there, please give our Delivery Support team a call for more assistance. They can assist with self authentication, which should resolve this! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I am also having this same issue. My whole company is. Has anybody found a solution they could share with me?

 

Yes, I have checked the junk folder and my test emails are not in there.

Hello @AtlantaForkliftSalesService ,

 

If your company's emails are being filtered out by a security program, you may need to work with your IT team (if applicable) to safelist our domains. Beyond that, you may also wish to look into self-authenticating if you have your own domains. You're welcome to speak with our Deliverability team for specialized insight, as well as some additional pointers regarding safelisting and authentication. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.