I cannot send campaign tests to my Outlook account, nor do I receive any campaigns from Constant Contact sent by others. I am told by your support team there is a major Office 365 "protection" issue that is identifying Outlook emails from Constant Contact as spam. These emails are not going to "junk" or anything; they are not being received at all.
1. There should be a notice sent to CC account users so we are made aware of the situation. It is one thing that it effects me, but a different issue if it is effecting my important contact list.
2. Action and status reports should be sent to us so we know what is being done to correct this major issue and when it will be resolved.
3. This is MAJOR.
I have JUST found this same issue. It seems that all of the emails that I send in Constant Contact are going to MY junk folder. I've tried adding myself as a safe sender but it's not working. We upgraded to Office 365 a while ago but this issue only showed itself this week.
I have been using and Exchange Server/Outlook for 5+ years on multiple CC accounts. This issue raised its ugly head just this week. I was unable to send test campaigns to myself -- otherwise, I never would have known about the issue.
Thank you for reaching out to the Community! I apologize this is the experience you’re both having with the deliverability of your email campaigns. Deliverability experiences like this is not something that all Constant Contact users are seeing. Because of this in many cases we have to troubleshoot and collect information on a case by case basis. With that said, this is something we are researching and working on. Though we do not currently have an time estimate of when this will be resolved, we have added your accounts to our queue to be notified when it is. Our Deliverability Specialists are available by phone to discuss any further questions you may have.
Hey there @MichaelS19,
We're sorry to hear you're having troubles getting in touch with the Deliverability team. I'll get a case forwarded to that team, but it could take up to 2 business days for a callback. Please log into your account at some point, and make sure all your contact info is up to date (phone, contact email, etc.).
I'm sorry to hear you too are having this experience! Though you were able to speak with our Deliverability Specialists directly about this deliverability issue, I wanted to make sure your post here in the Community was acknowledged as well. In fact we have added your account to our queue to be notified when this is resolved.
I am glad to hear the issue has been resolved. If you need anything else, please let us know.
Thank you for reaching out to the Community! I apologize that you have not received your test emails. Have you checked your junk folder just in case something in the email may have triggered your spam filter? If your test is not in there, please give our Delivery Support team a call for more assistance.
Thank you for reaching out to the Community! I apologize that you have not received your test emails. Have you checked your junk folder just in case content in the email may have triggered your spam filter? If your test is not in there, please give our Delivery Support team a call for more assistance. They can assist with self authentication, which should resolve this!
I am also having this same issue. My whole company is. Has anybody found a solution they could share with me?
Yes, I have checked the junk folder and my test emails are not in there.
Hello @AtlantaForkliftSalesService ,
If your company's emails are being filtered out by a security program, you may need to work with your IT team (if applicable) to safelist our domains. Beyond that, you may also wish to look into self-authenticating if you have your own domains. You're welcome to speak with our Deliverability team for specialized insight, as well as some additional pointers regarding safelisting and authentication.