Outlook addin doe snot allow you to log in with Outlook 2016

GaryC9
Occasional Participant

The login prompt quit working on the Outlook addin. Any idea when this will be fixed. I placed a call to CTCT a month ago and still no resolution.

10 REPLIES 10
Timothy_G
Employee

Hello @GaryC9,

I am trying to confirm the status on this request for the issue with the Outlook plugin. When you called last month, which of your accounts were you calling in for?


Timothy_G
Community & Social Media Support

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TravisC318
Participant

Also cannot login to constant contact add in. will not login at all. does nothing.....

I'm having the same issue. Any resolution?

DanP542
Participant

Same problem here as well. Any fixes?

 

Thank you for reaching out to Constant Contact API Developer Support, and for your patience. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

It looks like this issue is currently still under review and investigation by our engineering team. 

 

In the meantime, the current available workarounds include:


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

I'm having the same issue and these links are not relevant.  The problem is that nothing happens when you click the "Log In" button in the add in for Outlook.

Hello AmyF5342, 

 

Thank you for reaching out to Constant Contact API Developer Support, and for your patience. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

The reported issue “Outlook Plugin Unresponsive” is currently still under review and investigation by our engineering team at this time. Your feedback and experience with this defect is essential to improving our product, so thank you for reaching out to us regarding this matter. We look forward to finding the root cause of this issue in the future so that it can be resolved.

 

If you would like to be notified by email when the ticket is closed, please feel free to contact our support team at 866-289-2101 so that the ticket can be tracked with your account.


Regards,

Courtney E.
Tier II API Support Engineer

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If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

 

I have looked at other posts and this is and ongoing, unresolved issue.

John__B
Employee

Hello arredmon,

 

Thank you for reaching out to Constant Contact API Developer Support. 

 

My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

We appreciate your feedback regarding the Outlook plugin. While this plugin has been retired, we have continued to put development towards our Office 365 integration. For more information on this integration, I am including a support article below:

http://knowledgebase.constantcontact.com/articles/KnowledgeBase/21831-Import-Contacts-with-Office-36...

 

Please have a look and let us know if you have any questions!

 

Regards,


John B.
API Support Specialist
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GaryC9
Occasional Participant

We have Public Folder contacts folder and none of these solutions allow us to choose a folder location. 

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