Outlook

[reunions]

Reunions magazine has used Constant Contact for years for sending our bi-monthly newsletter and e-blasts from advertisers who support reunions. Some of our subscribers, reunion planners and those who work for Reunions magazine are not able to receive emails sent from Constant Contact because we use Office 365. When will this problem be resolved? We have advertisers who have suspended their e-blasts until this problem is resolved. 

Thank you, Roberta McLoud, Sales Reunions magazine

Edith Wagner, editor Reunions magazine 

[William_A]

Hello @reunions ,

The issue with Outlook Protections (which can extend to O365) can potentially be avoided with authentication, especially self-authentication for those with their own domains, and by having us in your SPF records.

If you self-authenticate and you continue to have issues with O365 deliveries, please follow Microsoft's suggestions here for individualized review by them, as a way to correct your emails in their algorithm.

If you'd like specialized guidance and insight regarding your deliverability, please contact our Deliverability team.

[NicoM81]

William,

This issue is on your side (Constant Contact). Do to security reasons, Microsoft cannot tell users why emails are getting marked as Phishing emails. 

Aside from sending your customers to a random Microsoft link what else is your team doing to resolve this? I would recommend you contact Microsoft to get this issue resolved. Your customers are dead in the water as of now. NO emails are being delivered to end users and are all being quarantined. 

[William_A]

The link isn't "random," it's instructions provided directly by MS as a way to submit examples of emails that their algorithms improperly marked as phishing. This way they can make appropriate corrections, or have their system make automated adjustments. Our engineers are working with Microsoft already, and they're working with us in-turn. The workarounds provided above are the best options as of this moment that customers can perform on their end.

If your emails are having deliverability issues, and you've already tried the suggestions mentioned in the above comment, please contact our Deliverability team for further, specialized insight and troubleshooting.