Over billed

Occasional Participant

Over billed

Hello - I prepaid my account on 2/13 and am still being told when logging in that the account prepay is almost out. But it just was replenished by $2,856.00 and a 2/18 invoice was charged against it. Please fix. Thanks - Bethany
Occasional Participant

meant to send to customer service and of course can't delete now once posted to whatever this is.


Hi @Jessica_Hartwell,


Please contact Billing Support directly for assistance regarding the prepay for your account. They are available Monday - Friday, 7am - 9pm ET.

Nichelle M
Community & Social Media Support

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