The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Over billed

Highlighted
Occasional Participant

Over billed

Hello - I prepaid my account on 2/13 and am still being told when logging in that the account prepay is almost out. But it just was replenished by $2,856.00 and a 2/18 invoice was charged against it. Please fix. Thanks - Bethany
Tags (2)
2 REPLIES 2
Occasional Participant

Re: Over billed

meant to send to customer service and of course can't delete now once posted to whatever this is.

Highlighted
Employee

Re: Over billed

Hi @Jessica_Hartwell,

 

Please contact Billing Support directly for assistance regarding the prepay for your account. They are available Monday - Friday, 7am - 9pm ET.


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured