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PDF Upload Issue

GGW-GM
Participant
‎01-31-2020 03:57 PM
‎01-31-2020 03:57 PM

PDF Upload Issue

Have never experienced this, but when attempting to upload a PDF of a clear scan (that opens properly in Adobe Acrobat Reader) only populates a about 2% of the image, randomly scattered. I can provide images if necessary.

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Frankie_P
Moderator
Moderator
‎02-03-2020 02:54 PM
‎02-03-2020 02:54 PM

Hi @GGW-GM 

 

I apologize your PDF is not displaying as it should! You mentioned our system is only populating about 2% of your pdf. Are you uploading a PDF version of your doc, or seeing this happen with the JPG version of your PDF? I have taken a look at your most recently uploaded image in your account and it does not populate scattered for me. All information in the image does display in a way that appears correct. However if you ave any screenshots of what you're experiencing we would be happy to take a closer look!


Frankie.P
Community & Social Media Support

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