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PDF links

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Occasional Contributor

PDF links

When I link to a document within my email (a PDF), sometimes the links work and sometimes they don't. Is there a way to have it work consistently?

3 REPLIES 3
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Moderator

Re: PDF links

Hello @KarenF78 ,

 

Can you elaborate a bit on the links not working? Are you getting any error messages? Or are you not able to see the documents? Or is there a caching error causing some links to open the same document despite actually linking to different ones?


William D
Community & Social Media Support

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Occasional Contributor

Re: PDF links

The text with the links look like it's clickable, but when I hover over it, the cursor doesn't change. I click anyway, and nothing happens. And this was happening with the links that appeared near the beginning of the document. Links further down worked just fine. I would have to close and open the page a few times for the links to work.

Highlighted
Moderator

Re: PDF links

Hello @KarenF78 ,

 

It appears this Community profile is associated with an expired trial. Without being able to see the links and campaigns I'm going to be limited in my troubleshooting. Could you please reply to the automated email you receive with the correct account's username? That way I can investigate a bit further.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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