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I'm having the same issue. My image file names are showing up in the subject line. How do I remove this?
I am having the same issue for the first time. I never had it before.
Hello @kxcicommunity ,
This issue is caused by some email programs reading the image's alt text or name as actual text in your email, and thus including it in an email's inbox previews alongside the subject line and (if included) preheader text. This is most commonly seen when an email has a shorter subject line and an immediate image as the first element of the email. Since this is a standard element of some email programs, it isn't something we're able to control unfortunately, and is prevalent throughout all industries that utilize email communications.
That said, there are a few workaround that can be utilized. You can have longer subject lines, add text to the optional preheader, or include text in your email before the first image (such as a View as Webpage statement / link).
That was really helpful. Our headers and preheaders aren't usually so succinct, so I never noticed before.
I'm having the same issue, did you ever figure this out?
Delete the alt text of the image.
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