PNG file names showing up on email subject lines

user51351
Participant

PNG file names showing up on email subject lines

There seems to be a weird glitch of some sort where my PNG file names show up on the email subject lines for our newsletter tests and releases. Shouldn't that be hidden?
3 REPLIES 3
Kara_D
Employee

Hi user51351!

 

Thanks for reaching out to the Community with your question. We may need some additional information to properly diagnose the issue, but try these two options:

  • Add a preheader text to the email.
  • Try adding an 'alt text' to the image it's pulling the link from (usually the first image)

If the above options don't help please send us an email to social_support(at)constantcontact(dot)com, and include answers to the following questions:

  • Will you please provide a screenshot showing the URL in the subject line?
  • Is the URL showing in the subject line, or below?
  • What type of device are you using? (ex: iPone, tablet, desktop)
  • Are you checking your email via an exchange server?

If you prefer on the spot troubleshooting please give our Support team a call at 866-289-2101

Monday - Thursday 8am - 10pm ET
Friday 8am - 9pm ET
Saturday 10am - 8pm ET

 


Kara.D
Community & Social Media Support

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GraceB991
Occasional Participant

I'm having the same issue. My image file names are showing up in the subject line. How do I remove this? 

GraceB991
Occasional Participant

I'm having the same issue, did you ever figure this out?