PNG file names showing up on email subject lines


PNG file names showing up on email subject lines

There seems to be a weird glitch of some sort where my PNG file names show up on the email subject lines for our newsletter tests and releases. Shouldn't that be hidden?

Hi user51351!


Thanks for reaching out to the Community with your question. We may need some additional information to properly diagnose the issue, but try these two options:

  • Add a preheader text to the email.
  • Try adding an 'alt text' to the image it's pulling the link from (usually the first image)

If the above options don't help please send us an email to social_support(at)constantcontact(dot)com, and include answers to the following questions:

  • Will you please provide a screenshot showing the URL in the subject line?
  • Is the URL showing in the subject line, or below?
  • What type of device are you using? (ex: iPone, tablet, desktop)
  • Are you checking your email via an exchange server?

If you prefer on the spot troubleshooting please give our Support team a call at 866-289-2101

Monday - Thursday 8am - 10pm ET
Friday 8am - 9pm ET
Saturday 10am - 8pm ET


Community & Social Media Support

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Occasional Participant

I'm having the same issue. My image file names are showing up in the subject line. How do I remove this? 

Occasional Participant

I'm having the same issue, did you ever figure this out?