POLL Responses - "Unidentified" - Constant Contact Community - 389104

POLL Responses - "Unidentified"

Why do some Poll responses show as "Unidentified"?

1 REPLY 1

Hello @LisaP2740 ,

Unidentified poll results can potentially be caused by:

If the person doesn't have a first name, or last name listed on their contact record
If the webpage version was clicked
If one of the links was clicked in the preview window after the email was live-sent
If one of the links was clicked in a test send after the email was live-sent
If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Support Tips

Support Tips

Social Media

"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

See Article

Support Tips

Call-To-Action Links

"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

See Article

Support Tips

Welcome Your Audience

"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

See Article