Community Home
Get Help
Events & Webinars
Ideas
Groups
Resources
MyRewards
 

POLL Responses - "Unidentified"

SOLVED
Go to solution
LisaP2740
Rookie
‎06-01-2022 05:24 PM
‎06-01-2022 05:24 PM

Why do some Poll responses show as "Unidentified"?

Labels:
1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎06-01-2022 05:40 PM
‎06-01-2022 05:40 PM

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎06-01-2022 05:40 PM
‎06-01-2022 05:40 PM

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST
Register now

Support Tips

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article