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Past due balance?

SamF628
Participant
‎06-10-2021 01:24 AM
‎06-10-2021 01:24 AM
We have a banner on our dashboard indicating a past due balance.
Our account has been pre-paid since it was open and we have remaining credit showing.
I have reviewed all statements and invoices and unable to work out where this balance is coming from.
Is this a known system issue? 
0 Votes
1 REPLY 1
William_A
Moderator
Moderator
‎06-10-2021 12:02 PM
‎06-10-2021 12:02 PM

Hello @SamF628 ,

 

It seems there was a quickly-resolved issue with the Billing system yesterday that may have resulted in some false "past due" banners being displayed.  I'm not seeing the banner in your account, nor are there any billing flags on your account, so you should be good to go. If the banner continues to populate for you, try clearing your browser cache.


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William A
Community & Social Media Support
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