Paying difficulties

DavidB4185
Occasional Participant
Trying to update my account details and make a payment and getting message oops... [ Internal Server Error : 500 ] not sure why this isn't working? although I did notice there was no area to enter a card security code number on your form? Kind regards David Berkoff
1 REPLY 1
William_A
Moderator

Hello @DavidB4185 ,

 

It sounds like you're encountering an error we've seen come up recently that's been affecting multiple systems, stemming from a Cloudflare issue. So our engineers can address the issue, please provide the following information:

  • your connection speed (including the expanded more info section)
  • Are you experiencing any slowness with any other websites that use Cloudflare, or other areas of your CTCT account?
  • Are you using a VPN?
  • your general geographical location (i.e. major city or general directional region of state/province)
  • Does the issue occur across all browsers, or only certain ones? Does it occur while in Incognito / Private browsing?

Since the info you'd be providing can potentially contain sensitive info, we ask that you reply directly to the @ mention email you receive from this response, or call our general support to provide them the information. Thank you for any information you can provide for our engineers!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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