Payment credit card 12/03/2021

MichaelT255
Participant

Payment credit card 12/03/2021

Will you please advise why I have been charged $34 just for updating my information? I pay annually and simply wanted to change my email and phone numbers. Many thanks, Mike
1 REPLY 1
William_D
Moderator

Hello @MichaelT255 ,

 

It looks like the system calculated the amount from the months already passed, so when you updated your payment method for a 1-year prepayment, it charged that remaining difference. However I'd advise reaching out to our Billing team, so they can provide more specialized insight and assist further.


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William D
Community & Social Media Support
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