The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Payment denial

Occasional Visitor

Payment denial

Have no idea why it was denied, all the information is as it should be, nothing of the information you have is wrong. Can you re-submit? Has the bank given you any reason?

Tags (1)

Re: Payment denial

Hello @MARCELLAK91 ,


Unfortunately we're not able to really go into explicit Billing detail for security reasons here in the Community. Based on what you're needing, I'd recommend calling into Billing to see if they're able to get your payment information plugged in, or if they have any insight they can provide regarding your account or payment details. We can get a ticket submitted for you for a callback, but depending on the size of their queue, it could take longer than the normal 1-2 business days. 

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More