Occasional Contributor


A payment on 4/10/2017 is for what time period -- the statement dated 3/15 or the statement dated 4/15?


Re: Payments

Hello @aolidiuna,


Great question! A payment on 4/10/2017 would be for the 4/15-5/15 time period. The account is billed for the next month and the payment is processed five days before the start of the billing cycle. I encourage you to reach out to our Billing team at the numbers listed here. I want to make sure you get the best, most knowledgeable information and the Billing team has specialized training to assist you with your inquiries. 

Nick S.
Social Media & Content Manager

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