Paypal deletion

H.F.T
Participant

When registering a user for an event, everything goes well until we get to the payment page. The option to register as a guest is not there and only option is to register user for a paypal account. We do not want to create a paypal account for our users as they may not wish to have one. Question is, if someone were to click on create paypal account, how do we delete that paypal account?? There was never an option to setup a password on the paypal account, but you mus enter a password in order to access the account?? Confused,,,

1 REPLY 1
William_A
Moderator

Hello @H.F.T ,

 

I'm afraid I'm not able to recreate your issue, when I go to register in your event, this is what's shown:

Screenshot 2022-01-07 094423.jpg

 

Anyone that doesn't have a PayPal account can simply click the "Pay with Debit or Credit Card" option. If they have an email address that PayPal automatically recognizes as already having an account they may be prompted to simply login, but even when I use my legitimate address that does have a PayPal account, I'm still given the option to either login or take the second option.

 

If one of your registrants decided to create a PayPal account, they'll need to reach out to PayPal's support as we have no way of accessing that info or troubleshooting it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar