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Paypal payment pending

AprilH77
Participant
‎09-20-2020 10:36 AM
‎09-20-2020 10:36 AM

Paypal payment pending

There are a number of paypal payments marked as pending and for some reason the those attendees registrations are marked abandoned. Why is that?
0 Votes
1 REPLY 1
Zoe_H
Employee
Employee
‎09-20-2020 11:23 AM
‎09-20-2020 11:23 AM

Hello @AprilH77,

 

Thank you for reaching out to the Community! This issue occurs when there is something wrong with the PayPal Seller ID which prevents the payment status from being updated. To resolve the issue for future registrations, you will need to contact PayPal in regards to your PayPal Seller ID. The specific issue cannot be identified on our side, but may be an issue with your PayPal account validation. PayPal support should be able to assist. Thanks! 


Zoe H.
Community & Social Media Support

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