I love using the process to personalize an e-mail with the users name, but what I didn't realize was how this transfers when you use the auto post feature on social media when scheduling your post. The subject line I used today for my newsletter was set up to say "Joan: What are YOU Doing to Stop End Ageism?", or the option "Fellow Pioneer". When I went to look at the post on Facebook and Twitter, I was surprised to see that the post read - [[FIRSTNAME OR "Fellow Pioneer"]]: What are YOU Doing to Stop End Ageism?
Is there a that the posts can go to option set up, the default salutation? On Facebook, I was able to edit, but you can't edit Twitter. If this is what happens, then it eliminates the ability to do the direct link to social media - and I love that feature!
That's a great question! When you're setting up your Social Share post, you actually have the ability to change that text before you post it to your Social sites! Here's how:
If you have any additional questions about that process, please let us know!
I suggest constant contact have a default message to warn customers about this issue if you don't manually change the it. I would've appreciated a heads up ahead of time-I would've gladly edited the subject line. Maybe the code was there and I didn't even pay attention to it, assuming it would go out like it does for an email, as others had not also. Since this is the first time I used the coded personalization feature on my email, people were asking why it said what it did. Sometimes we have partners, owners, bosses to answer to and I could not explain why it did what it did and felt pretty stupid. Yikes!
Thank you for reaching out to the Constant Contact Community. I hope you're having a pleasant weekend.
That's excellent feedback regarding the default text. I have submitted the feedback directly to our product team. Please feel free to reach out if you need anything further. Thank you for choosing Constant Contact. Have a great day!
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