Phone is Disconnecting

Occasional Participant

Phone is Disconnecting

After going through the stupid automated prompts and being transfered to support for a billing problem I was put into a cue and then promptly disconnected with a "all customer services is busy, goodbye" message. What the heck kind of support is that?


Hi @HauensteinNeurosciences,


Thank you very much for taking the time to notify us about your experience with our automated system. We're very sorry this happened as that's not how it's designed to function. Your feedback is valuable and it has been forwarded appropriately. Please feel free to call Billing Support directly at any time with a billing inquiry. They are available Monday - Friday, 7am - 9pm ET. Again, we extend our apologies about this!

Nichelle M
Community & Social Media Support

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