Pics on FB

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Occasional Contributor

Pics on FB

In the past when we took our emails and linked them to Facebook - we noticed that one of our pics in the email would be with the post on Facebook. Now there is just a blank space next to the title of the email. Can we fix it where a pic will once again be seen?
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CTCT Employee

Re: Pics on FB

Hello @JamesS1,

 

Thank you for reaching out to us. I can definitely understand how important it is for your image to post along with your email to appear on Facebook. I have a couple of questions in regards to this issue, as I would like to thoroughly investigate this situation. 

 

1 - Would you be able to provide a screen-grab of the Social Share post and your Facebook post?

2 - What is the Campaign name that you are attempting to post?

3 - If you happen to have the post, would you be able to provide the URL for that post?

4 - For verification, did the image not post at all or did it post with an incorrect image?

 

You can email us this information to social_support(at)constantcontact(dot)com along with a reference to this post and any additional information that might assist us with locating the issue. 

Tiago_R
Community & Social Media Support

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