Hello @LynnP365 ,
When you say the images do not load or format correctly, which images are these? Are these image that you have inserted into your campaign or are they within a test email? If the image is within your campaign have you uploaded the image to your account or are you using an image URL to add the image?
If you are experiencing issues with images throughout your account, take a look here for steps that may help. If you are experiencing issues with images in sent or test campaigns, take a look here for reasons why this might happen.