Solved: Plan not upgraded

user000802 · ‎08-24-2020

I upgraded to Email plan but the features are not yet upgraded. I am not able to create a sign-up form or use API keys to activate my thrive leads. After paying money still, I am not able to use the features is really frustrating. Your chat and customer support are closed. How to contact you guys. Please upgrade the features according to the plan.

Adelina_R · ‎08-24-2020

Hello @user000802

When taking a brief look into your account, it does look like you have the ability to create and activate a sign up form. There is a chance that we needed to log out and log in back in to reflect the update or that we needed to refresh the page after upgrading. Please let us know if you are still having issues accessing these portions of the website.

Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Adelina_R · ‎08-24-2020

Hello @user000802

When taking a brief look into your account, it does look like you have the ability to create and activate a sign up form. There is a chance that we needed to log out and log in back in to reflect the update or that we needed to refresh the page after upgrading. Please let us know if you are still having issues accessing these portions of the website.

Adelina R
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post