Platform Crashing

RebeccaB2
Participant

I have tried multiple times to create or copy an email blast for the holiday and It won't save changes and keeps asking to refresh. Super frustrated. What should take about 10 minutes has taken 2 hours and still no success. Chat rep can't seem to help as they are telling me to copy the email to make changes, which I have already done and I am still experiencing massive issues. I see that in 2021 several users reported this. Was there a resolve? What to try next?

1 REPLY 1
William_A
Moderator

Hello @RebeccaB2 ,

Are you copying directly from a original source, like a master template? Or are you copying from previous copies of copies? Does the issue occur when editing a brand new email? Does the issue occur on other browsers, or in incognito / private mode? Are you able to temporarily disable any browser extensions, ad/pop-up blockers, VPNs, or other security elements that you may be running, close and re-enter your browser, and see if disabling those alleviates the issue? Does the issue occur on other devices or networks you have access to?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar