Thank you for reaching out to us through the Community! We are sorry to see you go. However, due to security purposes, we require that all cancellations be done through our Billing department by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. For the Billing department's contact information, please click here. Let me know if I can assist with anything else.