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Please fix the "match field name" on the download contact page


Please fix the "match field name" on the download contact page

Drop down menus barely work on the "match field name" function on the download contact page. It takes 8 tries to select a field (like "first name") from the drop down menus.


Hello @GailS13 ,


We're sorry t hear you've been running into some connectivity issues. Are you accessing the site on a desktop or mobile device? Additionally, would you be able to perform some of the following troubleshooting steps / answer the questions to see if they resolve the issue with selecting field name options?

  • What browser are you using? Does using a different browser mitigate the issue?
  • Are you using a wireless or wired network? If possible, does changing networks let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?

William D
Community & Social Media Support

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