Please help - email not properly sending

TomF137
Participant

Please help - email not properly sending

Every time I hit "re-send to non-openers" the website freezes and disappears and won't work.
1 REPLY 1
William_D
Moderator

Hello @TomF137 ,

 

When you select that option in the Resend... pop-up menu, you should see one of the following screens (depending on how old the email is):

 

Screenshot 2021-09-09 113049.jpgScreenshot 2021-09-09 113239.jpg

 

If neither window is appearing, then it's definitely some kind of connectivity issue when trying to work in the site, since I was able to get both of those little windows to appear properly in your account. I'd suggest starting with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis - particularly network settings, VPN restrictions, and addon/plugin/extension interference.

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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