I called Customer Support today to confirm that the Legacy Email Editor is being disabled on October 1, 2020. It is. I have used Constant Contact since 2013 as a volunteer for a non-profit organization. I was asked what features are missing from the 3rd Generation Editor that the Legacy Editor has. I named a few but there are many of you that have brought up missing functions that I am unaware of. After all, we have been asking for most of these features for the last five years or so. I will start the list. Please feel free to add or elaborate. This is a last ditch effort that Constant Contact will take heed.
Method to reuse content between emails
Two column layout that is an actual column that individual blocks can go into
Font that displays correctly in desktop and mobile versions
Use entire real estate of desktop - don't need 2/3rds of the screen to be background
Forward to a Friend button
Join Email List button
View in Browser link
Hello @M.ElaineD ,
Starting this thread is a good idea so that other Community users can know which features aren't available at the moment while transitioning from the legacy email editor (2ge) to the mobile-compatible email editor (3ge). With that said, I do want to address some of the ones you've listed already.
I've made sure to track the applicable SRQ's and submit your case to the engineers for further review and for tracking purposes, so if and when there are any elements to these feature requests, they'll make sure to notify you.
Additionally, I hope other community users chime in with what they want to see, so we can make sure to further track and alert the devs, or so we can provide insight on how to do something that's already available. Email marketing is our bread-and-butter, even as we've branched out into other online marketing forms, so we're always working on ways to improve and expand 3ge. If you've any other suggestions or wish to have us elaborate on one of the points above, just let us know.
Thank you for getting this thread started, and we look forward to hearing from you!
Thank you very much for your very prompt, gracious and thorough response. It is really appreciated.
My responses will be coming from a different perspective so here is a little background. I am a retired Information Technology Consultant (25+ years). My clients were comprised of Law Firms and Military, so I am used to tough customers. Now I am a volunteer with a non-profit social organization. My organization has been using Constant Contact since 2013 at my recommendation. The Constant Contact features we use are Emails, Automated Emails, Events, Surveys, Polls and Social Media posts. I love that all of these functions are integrated into the Constant Contact suite with the ability to work from one Contact source. I have recommended Constant Contact to many organizations. I also love that I am able use my technology experience and spare time to volunteer in the community.
The key words in the above paragraph are RETIRED and VOLUNTEER. I have limited time and don't get paid to produce emails with the goal of keeping my target audience very informed on a timely basis. My audience's median age is 60 years old. We split about 50/50 on reading emails on computer/mobile. Most are not tech-savvy and have done little customization to their devises. Many will not hesitate to provide negative feedback - they are also tough customers. I use the 3rd generation editor for the majority of our emails but we produce a weekly Newsletter which is where the Legacy editor shines.
Please see my responses to your comments below "by the numbers."
In conclusion, I have created a Newsletter Email Template in the Legacy Editor that is easily readable on mobile and desktop, is highly customizable and has an efficient method for reusing content. The format is not cookie-cutter, it is uniquely branded and recognized as informative and readable. I know there are other CC users that feel the same. Why would we be willing to give that up?
I may (or may not) be able to develop a reasonable facsimile of my Legacy Newsletter Template in the 3rd generation editor. But the inability to reuse content is the real deal-breaker. I am unwilling to spend my volunteer time recreating the wheel every week.
This post was my last hope that someone at CC is actually considering their customers' feedback. It is obvious that a thorough needs assessment for the Email Editor was either never performed or they talked to people who didn't actually use it on a day-to-day basis. We see new features added to CC – Websites, E-Commerce, New Contacts View, etc. – while functionality disappears from the existing products. I hope that my frustration has not come off as snark, but look at it from your long-time users' perspective before you lose us. We've been trying to get your attention for years.
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