This person (Amber) helped me by adjusting the email newsletter i was working on.
You timed out the chat session while i was waiting for her to finish. Please extend the time allowed before you close out a chat sesion. It is impossible for me to get back into the session and continue the work. You expect me to start an entirely new Help Session!
This is very frustrating.
Amber did a good job. Thank you
Thank you for the praise for Amber. I will make sure it gets across her desk.
I also appreciate you giving us feedback on our Chat support system. I apologize for any frustrations it caused. I will make sure to forward your concerns to the department that oversees its implementation.