Poor Quaility

AlexF915
Participant
It is becoming less convenient to use this program. Campaigns 'lag' during drag-n-drop, typing, loading, and sending. I have been avoiding using this program due to the extensive time, and outdated options it possesses. Progress is needed in this program
1 REPLY 1
William_A
Moderator

Hello @AlexF915 ,

 

I didn't have any issues testing in your account for copying / creating, adding blocks to already full campaigns, adding imagery or text, moving blocks to other sections, changing colors, or anything else of that nature. I'd advise performing some basic connectivity troubleshooting.

 

Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. The most common culprits are incompatible browser extensions, ad/pop-up blockers interfering with the site, or VPN/security programs that need to have all of our domains safelisted. It may also be worth seeing if your lag issues occur in other browsers, while in Incognito/Private mode, or on other networks. Sometimes even simply resetting your router or clearing your browser cache can alleviate issues when specifically working within the site.

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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