I am terribly sorry to hear that you haven't had good service recently. I see you reached out back in May via our social media. If that issue did not get resolved, can you please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and what we can do to help? Again, I'm very sorry you've had trouble reaching us. Here are a number of ways to get support from us if you have trouble reaching us by phone; at that link, there are number of other methods to contact us. Hope to hear from you soon!