Portrait images appear far too large on smart phones

user32989
Participant

Portrait images appear far too large on smart phones

I'm a new user to CC and have run into an issue with adding portrait images to mailshots; when viewed on a smartphone the image is far too large. It appears that the formatting uses the full width of the image. I've also noted that if you have two images side-by-side, on a smartphone this formatting is lost and they are shown one above the other. Is there a fix for this?

 

Thanks in advance.

5 REPLIES 5
William_D
Moderator

Hello @user32989 ,

 

Mobile email apps are coded to always try and display an image at its native size, as well as rearra.... Therefore an image that is normally 100x800 before being put into our editor, will try to display as such on a mobile device (you can regularly check this in Preview while editing your email). This is standard practice across the industry, and helps to ensure high deliverability rates, which is why it's important to make sure your email looks good on mobile as well as on desktop.

 

 


William D
Community & Social Media Support

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The image looks fine in landscape so I don't understand why this can't be applied to portrait.  I use the resize tool within constant contact and image appears small.  Since landscape does oblige to this - this seems like a bug.

Hello @OwenK46,

 

I do apologize for the inconvenience, but the way your email is displaying is functioning as designed when your images resize to fit the device. I will make sure to submit your feedback, and we appreciate the input. Thank you!  


Zoe H.
Community & Social Media Support

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hsvacoc
Participant

Same exact issue.  You did a good job describing this.  The CC response is non-responsive.  If the jpg is perfectly fine in landscape but gigantic in portrait, the logic of "right sizing" falls apart.  No other Android-targeted graphic program has this flaw.  Please, CC, do a better job of responding to this issue.

Hello @hsvacoc ,

 

As stated in this and other similar threads, it is standard practice industry-wide for mobile devices to try and display images as large as they can on their screens.

 

For more info on best practices for editing emails for mobile friendliness

 

You can edit an image's resolution in the image editor (lock the resolution and set a smaller width of height and the other measurement will adjust respectively on its own), which will override its metadata so mobile devices won't try to make the image massive compared to their screens.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.