Preview feature not working

[UIObermannCenter]

Hi, the Preview feature says that test emails were successfully sent, but nobody ever receives the emails. This has been going on for a couple of days now. Please fix.

[SkandiaWindowF]

Likewise, I am having problems sending test emails. No one is receiving. And ones I send to myself take FOREVER to arrive.

Hope someone looks into this and fixes it soon!

[Frankie_P]

Hi @UIObermannCenter

I apologize this is happening! I can see you currently have more than one draft campaign in your account. Which email newsletter are you experiencing this with? Is your test email not showing in your spam/junk folder as well? I sent myself a test of your most recent email and was not able to replicate this. The test email of your campaign did go directly into my inbox. What email address are you sending your tests to? Once we have these details we can help troubleshoot further. 

If you are sending test emails to multiple email addresses with the same domain, whitelisting Constant Contact is always a good step. I did also want to mention we have Deliverability Specialists as well. These support agents can help look further into this newsletter and any other emails in your account that may not be delivering into your inbox.

[RoseS94]

preview hasn't worked in my account for months, especially with contact list fields.

[Amanda_G]

Hi @RoseS94 , 

Are you referring to populating contact details in your email campaign? Those do not work and will not work in preview, because there is no contact information for the system to pull from. You will need to do a live send to test any kind of inserted contact fields.