Preview feature not working

UIObermannCenter
Occasional Participant

Hi, the Preview feature says that test emails were successfully sent, but nobody ever receives the emails. This has been going on for a couple of days now. Please fix.

4 REPLIES 4
SkandiaWindowF
Participant

Likewise, I am having problems sending test emails. No one is receiving. And ones I send to myself take FOREVER to arrive.

Hope someone looks into this and fixes it soon!

Frankie_P
Moderator

Hi @UIObermannCenter

 

I apologize this is happening! I can see you currently have more than one draft campaign in your account. Which email newsletter are you experiencing this with? Is your test email not showing in your spam/junk folder as well? I sent myself a test of your most recent email and was not able to replicate this. The test email of your campaign did go directly into my inbox. What email address are you sending your tests to? Once we have these details we can help troubleshoot further. 

 

If you are sending test emails to multiple email addresses with the same domain, whitelisting Constant Contact is always a good step. I did also want to mention we have Deliverability Specialists as well. These support agents can help look further into this newsletter and any other emails in your account that may not be delivering into your inbox.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
RoseS94
Member

preview hasn't worked in my account for months, especially with contact list fields.

Hi @RoseS94 , 

 

Are you referring to populating contact details in your email campaign? Those do not work and will not work in preview, because there is no contact information for the system to pull from. You will need to do a live send to test any kind of inserted contact fields. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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