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Preview looks OK. Test email looks OK. Campaign send does not look OK

Y.D1
Participant
‎06-09-2020 10:53 PM
‎06-09-2020 10:53 PM

Preview looks OK. Test email looks OK. Campaign send does not look OK

I have a custom coded email that looks great in preview. It also looks great when sending a test. However, when sending the *actual campaign* some of the styling is messed up, particularly in Gmail.

 

Below is an image showing the different between a test email (which is styled correctly) and the sent campaign email (which is styled incorrectly)

 

Something happens when Constant Contact sends the email, which makes Gmail render the email incorrectly.

 

Any help is greatly appreciated. I'm not understanding why the email styling changes on send but not in a test.

 

Correct styling (left), incorrect styling (right)Correct styling (left), incorrect styling (right)

 

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1 REPLY 1
Caitlin_M
Administrator
Administrator
‎06-10-2020 03:42 PM
‎06-10-2020 03:42 PM

Hi @Y.D1 I see that you were able to connect with our Support team about your custom code email and they were able to correct the display issue. I tested your email in my own Gmail account and it appears that it's displaying the way it should. Please let us know if this was not the case. 


Caitlin M.
Community Manager
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