I apologize for any confusion there may be about your pricing increase. Your monthly rates can increase from changes to the level of contacts you’re in, change in your email plan, or adding any additional services to your account. With that being said, for your account security we cannot go into an account's billing details through the Community. If you have any further questions about your billing increase, please give a call in to our Billing Support. One of our billing agents can help you get the answers you need!