Problem Receiving email from constant contact to hotmail address

Occasional Participant
0 Votes

One of our members doesn't receive emails. They received the first couple emails and then it stopped. They have a hotmail account. We also have a person with a gmail account that has the same issue.

0 Votes

Hello @UPC-Communications ,


Here are some general best practices for delivery.


Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's a best practive to setup self-authentication within your account, if you have your own domain.


If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.

William A
Community & Social Media Support