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Problem with color!

MKathleenO
Participant

Problem with color!

I selected a green background, and everything appeared ok when I tested it before sending the e-blast. Unfortunately, the email recieved looks YELLOW and it is illegible! How did this happen and can you fix it before the reminder goes out? Ghank you!

1 REPLY 1
William_D
Moderator

Hello @MKathleenO ,

 

It appears the email that was bright yellow already sent out yesterday. If you'd like I went in and switched the color to a dark green (the last one in your recently selected colors).

 

If you'd like to resend your email with the proper coloring, feel free to use the CSC TEST that was created. If you choose to do this, it may be prudent to add a bit to your subject line such as "Correction:" or "Adjustment:"

For the sake of troubleshooting, can you include any details about any error messages, or if the color was correct in test sends, but changed upon going to the Continue / Schedule page? Were there any last minute changes you made to the text or elsewhere in the email where you added a yellow color that might have caused the outer background to glitch out and turn yellow?


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William D
Community & Social Media Support
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