Problem with reminder email

[INCOSE-CC]

Please see below at the subject line in the reminder email for one of my campaigns - Looks really bad. 

Paul B Martin, ESEP, CTT+

INCOSE Chesapeake Chapter

Communications Director (2019 - 2020)

pmartin@umbc.edu | communications@incose-cc.org

Cell (evening): 301-455-6476

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Dear INCOSE-CC Communications Director,

Your campaign 'Reminder: Now’s the time to pass the INCOSE SEP Knowledge Exam!' was sent on 4/23/2019 around 11:55 AM EDT.

Below is a copy of the message your subscribers received. See how your campaign is doing by visiting Reports in your account to get real-time results and stats.

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[Aaron_H]

Hello @INCOSE-CC,

Thank you for bringing this to our attention!  I can absolutely see why that subject-line would be more than a little unacceptable.  I do see from the subject that it wasn't the direct email that was sent out, it was our message letting you know that the email had been sent.  Sometimes special characters (like apostrophes or any foreign characters) can cause some unusual problems, similar to what you've posted.  The good news, is that in the vast majority of cases, those extra characters aren't visible when viewed on a standard email client, as they are caused by various other automated systems misreading the subject-line.

If you open your account, and send yourself a test email of that campaign (either at your work address, or a home address) do you still see the same added characters?  If not, then you can rest assured that your clients did not see the extra characters either.  If you're still seeing it on the test email, please forward the campaign name and a reference to this post, to us at social_support(at)constantcontact(dot)com and we'll look into exactly what's breaking that subject line.

[BradH350]

I'm having the same issue.  How do you turn off the reminder email?

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@Aaron_H wrote:

Hello @INCOSE-CC,

Thank you for bringing this to our attention!  I can absolutely see why that subject-line would be more than a little unacceptable.  I do see from the subject that it wasn't the direct email that was sent out, it was our message letting you know that the email had been sent.  Sometimes special characters (like apostrophes or any foreign characters) can cause some unusual problems, similar to what you've posted.  The good news, is that in the vast majority of cases, those extra characters aren't visible when viewed on a standard email client, as they are caused by various other automated systems misreading the subject-line.

If you open your account, and send yourself a test email of that campaign (either at your work address, or a home address) do you still see the same added characters?  If not, then you can rest assured that your clients did not see the extra characters either.  If you're still seeing it on the test email, please forward the campaign name and a reference to this post, to us at social_support(at)constantcontact(dot)com and we'll look into exactly what's breaking that subject line.

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[Zoe_H]

Hello @BradH350,

I apologize that you are having the same experience with your email that you are sending to non-openers. We are currently looking for a fix with this, but to not use this reminder email when you are scheduling your newsletter, do not check the option to resend to non-openers.