The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Problems working on a campaign

Highlighted
Visitor

Problems working on a campaign

It seems as if every time I try to work on a campaign after 9 PM, there is always a problem. Problems with saving information in a campaign, uploading, etc... This time I got an error that says... "An unexpected error occurred while reading your email: Unexpected error encountered" I don't know what it means reading my email, but this is a constant contact problem. There is nothing happening on my computer, with my email or internet connection. It happens all too frequently. I expect to be able to work on a campaign during the evening if paying $200/mo. for a subscription. Thank you.

Tags (2)
1 REPLY 1
Highlighted
Moderator

Re: Problems working on a campaign

Hello @MaryP40 ,

 

We've received some reports about some customers having issues working in the legacy editor in the evenings, and our engineers are still collecting information on it since our servers aren't showing any significant lag spikes in the evenings. We know a lot of ISP's will have regular server refreshes in the evenings, which can slow things down, but beyond that we're still needing more info.

 

Would you be able to provide the following:

  • ISP:
  • Browser:
  • Computer (Mac / PC):

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured