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Problems working on a campaign

MaryP40
Participant

Problems working on a campaign

It seems as if every time I try to work on a campaign after 9 PM, there is always a problem. Problems with saving information in a campaign, uploading, etc... This time I got an error that says... "An unexpected error occurred while reading your email: Unexpected error encountered" I don't know what it means reading my email, but this is a constant contact problem. There is nothing happening on my computer, with my email or internet connection. It happens all too frequently. I expect to be able to work on a campaign during the evening if paying $200/mo. for a subscription. Thank you.

1 REPLY 1
William_D
Moderator

Hello @MaryP40 ,

 

We've received some reports about some customers having issues working in the legacy editor in the evenings, and our engineers are still collecting information on it since our servers aren't showing any significant lag spikes in the evenings. We know a lot of ISP's will have regular server refreshes in the evenings, which can slow things down, but beyond that we're still needing more info.

 

Would you be able to provide the following:

  • ISP:
  • Browser:
  • Computer (Mac / PC):

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William D
Community & Social Media Support
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