Put account on hold or cancel


Put account on hold or cancel

We are not currently using this account and need to cancel or put on hold effective immediately and there is no place I can find to cancel our account.


Hi @stevenc84 


If you are not currently using your account the good news is you can suspend it for a nominal fee per month. Suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can unsuspend the account from the “My Account” section at any time. The good news is we have submitted a ticket in your account to our Billing Support. One of these team members can assist with either suspending or canceling your account.

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