QR codes not working


QR codes not working

I have made 3 attempts from 2 different computers, twice at 10 am and once at 3 pm, to generate a scan-to-join QR code and the system seems to be stuck

Hi Jenny,


I'm sorry to hear that Scan-To-Join isn't working for you. We are aware of this and our Engineers are working on a resolution. I have created a case within your account to document that you are affected by this. Would you like us to notify you when this has been resolved?


I apologize for any inconvenience.



Major event last night. Could not scan. Major disappointment.

Hello @kuvo,


I do apologize for the QR code not working. Can you give me some information about what happened? 

Zoe H.
Community & Social Media Support

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