Question about Engagement

Pipper
Consulting & Training

Question about Engagement

Hi,

I see this under a contact's list of engagements.  What does this mean?

 

profile.engagement.text.em_opens.undefined

 

Thank you!

Mary

9 REPLIES 9
Zoe_H
Employee

Hello @Pipper,

 

Thank you for reaching out to the Community! This is a message we have seen before and we are doing more research to see why it is showing up for some contacts. Please answer the questions below and we will reach out to you with an update as soon as we have one! Thanks.  

 

- What type of inbox was the contact viewing the campaign through?
- Has the campaign been deleted?
- Were any links broken in the campaign or documents deleted?


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Pipper
Consulting & Training

Hi, Zoe,

 

The campaigns don't appear to be broken.   Nor do the links.

 

This is on several of my contacts.  And I don't know with what email client they are opening these.

 

 

Hello @Pipper,

 

Thank you for that information! I will track this on your account and we will reach out to you with any updates. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Pipper
Consulting & Training

Hi, Zoe,

 

Will I hear back from you either way?  It sounds like "I will reach out to you if there are any updates" like I won't be provided a definitive reason as to what is going on.

 

Will you be researching this until you can provide a reason why this is happening?

Hello @Pipper,

 

Yes, our engineers will be doing further research on this and I have put your case in the queue to be notified with any further updates on this. 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Pipper
Consulting & Training

Wonderful, thank you so much.

 

I have another question.  I searched on my Constant Contact account to find a Q&A, found this discussion forum and then opened up a link to post.   I was surprised to see that I had an avatar and name already set up, as well as it appears that this discussion forum has a separate log-in. 

 

Does Constant Contact automatically set this up for its clients?  If so, how was my name and avatar selected?

Hello @Pipper,

 

The avatar is created automatically, but you can update your screen name on your account. Click here to see how. Also, you should be able to update the avatar on the Community by clicking on the picture in the top right-hand corner of the screen and selecting My profile. Thanks!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Zoe_H

I have the same issue as @Pipper.  I am awaiting the outcome of your research.  I see that almost 6 months have now passed.  Is there any further info on this? I have many people complaining that they do not receive my emails.  One such person has same " profile.engagement.text.em_opens.undefined" for 6 years.

 

Help appreciated

 

Mary Duffy

Hi @MaryD20. We do not have an update to share regarding this issue. Our engineers are looking to gather more information so they can properly research it. If you are able to, please email us at communitysupport(at)constantcontact(dot)com with the following information:

 

  • examples of contacts with this messaging and what emails they should have received
  • email clients they may be using

Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.