Question about adding an address


Question about adding an address

I have a patron who previously unsubscribed to my list but now wants to be back on. CC won't allow it due to the previous unsubscribe. Is there a way to bypass this and get the address back on my list?
Super Participant

They have to sign up again.  You can't add them.

Do you use a sign up form?


Hello @MichaelN96 ,


Thank you for reaching out.  @Clique_Marketing is right. In order to re-subscribe someone onto to your mailing list, they do have to sign up again. This can be done by sending them the URL to your sign up form. You can find this link by going to your "Sign-up Tools" page which is accessed from the "Contacts" page. Once you are on the "Sign-Up" tools page, click on the "Actions" tab right next to the sign-up form and select "Form URL." Now, a link should pop-up on your screen. From here, you can copy that link and send it in a personal email to your contact. Once the message is received, all the recipient will need to do is click on the link and fill out the form; thus, getting them back on the list.


Here is a screenshot to help guide you:


Jonathan Rich
Community & Social Media Support

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