RESUBSCRIBING PERSON WHO UNSUBSCRIBED BY MISTAKE

Participant

RESUBSCRIBING PERSON WHO UNSUBSCRIBED BY MISTAKE

The system is not allowing this person to be readded to our distribution list -- can you fix on your end?

1 REPLY 1
Moderator

Hello @FredS60 ,

 

Due to the legal and Compliance aspects of unsubscribing, we do have to ensure that a process is followed. If the contact is unable to find the automatic confirmation email we send out upon re-subscription, there is an alternative method. Collect an email from the contact's address explicitly stating they wish to be subscribed. Then call our review team, and they'll assist you from there to get the unsubscription overwritten.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.