RSVP Button

[DKeller]

Does our account offer the RSVP button?

[Frankie_P · Accepted solution]

Hi @DKeller

Adding an RSVP Block to an email campaign is an Email Plus feature available in our 3GE templates. Your account has access to our Third-Generation Editor and is under our Email Plus billing plan. In fact, I took a peek at your account and can see you have tested a RSVP block in your most recent campaign. Please let us know if you have any further questions about your emails. We're always here to help!

[GlennN7]

Is there a way to get an email notification when people RSVP so we don't have to log into constant contact every day to check? Or is there a way to have the RSVP button link to a google calendar event?

[Aaron_H]

Hello @GlennN7,

Those are both feature requests we're currently tracking.  I'm adding you to the list of people requesting them.  If you think of anything else that could make our RSVP blocks (or anything else) better, please feel free to let us know!

[LTThrift]

I was very disappointed with the knowledge that the support individuals had about the RSVP buttons in the action block plus. It took at least 6 individuals to figure out that adding apostrophes in the response buttons distorted those emails which were not gmail. This set me back at least three days from sending my event email out. This seems very basic, but most of the support group did not know this. This was very frustrating. Each person was pleasant but I question some of their knowledge.

[LTThrift]

I think you need a better tutorial giving these hints. Also, in the action block plus RSVP, the sample has the apostrophes which cause the errors and distorted the email invites.

[Frankie_P]

Hi @LTThrift 

I apologize for the experience you've had with an RSVP Block. What email client and version is the customer viewing the campaign in? We have come across cases where apostrophes will be replaced with encoded text in Outlook. This is something we are still in the process of collecting more information on as we continue to troubleshoot. Though we do not have a time estimate of when this experience will be resolved, as a workaround we suggest not using contractions. It's also important to note there is a character limit and in some cases wording may need to be changed to fit. 

[VPI]

Hi Frankie, 

This issue still persists and for many other users I know as well. Please find a way to fix this.

If it helps, it seems to only occur when an email with RSVP action blocks are opened in certain mobile browsers/apps and even iPad/Tablets. 

Thanks,

Renz

[Frankie_P]

Hi @VPI 

Are you too seeing apostrophes being distorted? You mentioned your experience happens in certain mobile browsers/apps and even iPad/Tablets. Having these exact details are important information for us to have. What email client and version are these contacts viewing the campaign in? In the meantime, as previously mentioned we recommend to not use contractions.

[anallen]

I am tailoring the buttons to read differently from standard buttons and they are not showing-up when it is inserted.

[William_A]

Hello @anallen ,

Can you elaborate on your issue, or provide screencaps of the issue? Are you having trouble dragging over an RSVP block? Or is your issue that the buttons aren't visible once inserted? Is the coloring for the RSVP blocks the same as your email's default inner background?